Terms & Conditions

TERMS & CONDITIONS

WEBSITE TERMS

Company Information

JRL AutoVillage is a trading style of Cossio Financial Services Ltd who are registered in Cyprus with company number HE346056. Our Registered Office is Arch Makariou III 24, Meneou. Larnaca 7000. Cyprus

Use of site

By accessing any part of this site you agree to accept and be bound by these conditions. If you do not agree with any of them then you should stop using the site immediately. Access to this site is limited to those pages that are explicitly linked from the home page. Any access or attempted access to pages other than those explicitly linked will be deemed unauthorised access.

Accessibility

We have made reasonable efforts to ensure that the site is accessible from a wide range of computers and browsers. However, we cannot absolutely guarantee that you will be able to access the site if you change the hardware/software you are using and we do not accept liability if you are unable to do so.

Accuracy of Information

We do our best to ensure that the information provided on this site is up to date and accurate. However, since some of the information is provided by third parties, we cannot guarantee this. Nor can we guarantee that it is suitable for your particular purposes, as the site is, inevitably, general, rather than specific. Again, we exclude liability to the full extent allowed by law. This does not affect your statutory rights as a consumer.

Call recording

To make sure our staff maintain the high standards of service and courtesy you deserve from us, and for training purposes, we may record or monitor some of our phone conversations with you.

Customer feedback

Cossio Financial Services is committed to delivering excellent customer satisfaction. We consider complaints to be a valuable source of feedback and use them to help improve our products and processes, which ultimately leads to improved customer service. Letting us know your concerns gives us the opportunity to put matters right for you and improve our service to all our customers.

Third party products and services

Where we provide links to other sites, we do not endorse any products or services advertised on them. Your use of these links is entirely at your own risk and we accept no responsibility or liability for the content, security, use or performance of these sites. We have not checked the content of these sites.

Links to our Site

You may not link any other website to this site without obtaining our consent in writing.

No liability

We will accept no liability in any event including (without limitation) negligence for any damages or loss of any kind, including (without limitation) direct, indirect, incidental, special or consequential damages, expenses or losses (including loss of profit, loss of revenue, the use of money, loss of anticipated savings, loss of business and/or goods, loss of goodwill, loss of use and/or opportunity, loss and/ or corruption of data and/or other information, downtime and/or the cost of obtaining substitute products or services) arising out of, or in connection with your use or inability to use the site, or in connection with any error, omission, defect, computer virus or system failure, or loss of any profit, goodwill or reputation, even if expressly advised of the possibility of such loss or damages, arising out of or in connection with the access of, use of, performance of, browsing in or linking to other sites from this site.We do our best to ensure that this site is free from viruses, bugs or other software or programs that may damage the operation of your computer. However, we cannot guarantee this and we do not accept liability if this happens.Please note we may modify, suspend or discontinue, temporarily or permanently, the site (or any part of it) without notice at any time. You agree that we shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the site.

No warranty

Although we have taken all reasonable care to ensure that the information provided on this site is accurate, we give no warranties of any kind (express or implied) with regard to its accuracy, timeliness or completeness.Opinions and any other contents at the site are provided by us for personal use and informational purposes only and are subject to change without notice.

Indemnity

You agree to reimburse us in full if we suffer any loss or damage or incur any costs because you use this site for illegal, immoral or improper purposes.

Security

Please remember that e-mails are not secure unless the data being sent is encrypted. We cannot accept any responsibility for unauthorised access by a third party or the corruption of data sent to or from us.

Copyright

Copyright or other intellectual property rights protect the content and layout of this site. This not only includes text but also software, data, forms, sound, music, graphics, animations, logos and video clips. You may print off copies of calculations or product information for you own personal use. You may not copy, use or print off any material for any commercial, illegal or immoral purpose. If you print off information, data, text or forms, you must not alter, amend or copy them, make any derivative works from them nor remove or obscure any logos, names or other proprietary or intellectual property marks showing ownership by us or any third party.

Governing Law

Cyprus law governs these conditions and you agree that the Cyprus Courts shall have exclusive jurisdiction to determine any matter or dispute arising out of this site and these conditions. If you choose to access this site from other locations, it’s your responsibility to comply with all applicable local laws. If any of the clauses of these terms and conditions is found to be legally invalid, it will be deleted. The contract shall continue to bind the parties if it is capable of continuing in existence without the unfair term. All disclaimers, indemnities and exclusions will continue in force after termination of this agreement.

COOKIE POLICY

What we use cookies for:

Internet ‘cookies’ are extremely common. They’re stored on everyone’s computer and don’t harm your system. Cookies are simply used to store or gather site information. We use cookies to:

gather customer journey information across our Sites and tailor the journey
evaluate the effectiveness of our advertising and promotions

We don't use cookies to track your Internet usage after leaving our site and we don't store personal information in them that others could read and understand. We will not sell or distribute cookie information without your prior consent.

Cossio Financial Services uses clear GIFs, or pixel tags, provided by our advertising serving company to help manage our online advertising. This information is not personally identifiable and doesn't include your name, address, phone number, etc. We use both our own and partner companies' cookies to support these activities.

CAR RENTAL TERMS

These Are Our Standard Terms & Conditions For Direct Bookings On Autovillagecyprus.com JRL AutoVillage is a trading name of Cossio Financial Services Limited, which is a limited company registered in Cyprus (Number HE346056), whose registered address is at: 24 Arch Makarios III, Meneou, 7000, Larnaca. These terms & conditions of use, privacy policy and security policy, constitute our agreement with you, the renter, for the service we provide in arranging for the supply of car hire. Together, these are referred to as ‘our terms’. These terms shall apply to all contracts for the provision of our services to the exclusion of all other terms and conditions.

No conduct by AutoVillageCyprus.com shall be deemed to constitute acceptance of any other terms. Acceptance of the services or signature on any agreement shall be deemed conclusive evidence of your acceptance of the terms. We may change the terms from time to time and you, the renter, are advised to check the website to consider any changes to the terms which apply to you. Your hire of any car is subject to the terms & conditions of car hire imposed by the car hire company and to the corresponding laws of the country and/or state in which the rental takes place. Individual restrictions may also apply to your car hire.

These terms apply to any booking that you, the renter, make with us on or through our website, so you should make sure that you are aware of their contents. Our terms & conditions contain some exclusions and limitations of liability. Your booking is conditional on you, the renter, indicating that you have read and understood and accept the relevant terms.

If there is any part of you, the renter, do not fully understand, or if you have a query about the car hire or any other product, please contact us.

Included in your rental prices:

Unlimited mileage/kilometres
Local taxes i.e VAT
Third party insurance with excess (deductible)

Group A,A1,B,B1 - €800

Group C,C1 - €800

Group D,D1,E,E1 - €900

Group F,F1,G,G1 - €1000

Young driver excess for Group A,A1,B,B1,C,C1 - €1000 or €500 if taking our extra protection insurance

Change of vehicle in the event of mechanical breakdown
Radio or CD player in all cars
Safety belts in all cars

Collision Damage waiver (CDW) is included in the price. With collision damage waiver (CDW) the renter’s liability for damage to the rented vehicle, is reduced, under the condition that the Cyprus traffic Law is not violated, to a minimum charge shown in the vehicle groups above. The renter can eliminate the excess liability in the event of an accident.

Theft Protection (TP) is included in Collision Damage Waiver.

Third party liability is included in the rental price. The insurance does not cover damage to the tyres, wheels,interior roof, underside of the vehicle, glass parts (including the windscreen), windscreen wipers, wing mirrors, loss or damage to the car key, locks, aerials, oil pumps, vehicle documents, registration plates and any additional equipment provided with the vehicle. (Renters are responsible for all damages and expenses incurred as a result of incorrect use of the vehicle or missfuelling.)

Mechanical/Faults

Where the vehicle develops a fault during the rental period owing to any reason whatsoever, the customer must inform the company immediately and cease using the vehicle whilst it is in a potentially un-roadworthy condition.

Incident/Damage Administration Fee

In the event of an accident or damage due to the renter’s liability, the renter has the obligation to JRL AutoVillage an non-refundable fee of €50 to cover administration expenses.

Insurance Limitations

No insurance cover is provided if a vehicle is driven across the border into the occupied area of northern Cyprus, if a vehicle is driven on an unsurfaced road, or if there is clear negligence on behalf of the driver. Such negligence includes (but is not limited to) driving whilst under theinfluence of alcohol or drugs, failing to adhere to road traffic regulations , failing to report an accident to the police, or intentionally trying to damage the vehicle. In any of these cases, the driver becomes responsible for for the market value of our vehicle as well as recovery costs and any costs relating to third-party claims. Any damage must be reported by telephone or email at the time of the incident in order to be covered by our extra protection coverage. Failure to log the incident will invalidate the extra protection terms, When reporting any incident you will be required to provide specifics of how the damage occurred. It is also a requirement to provide photographic evidence prior to the return of the vehicle of the damage along with the location of the incident (e.g the road or the car park where the car was damaged) in order to validate your claim

Driver Eligibility

Quoted prices are for drivers over 25-70 years of age and have held a full driving licence for at least 3 years. If a driver is older than 70 then we would need to obtain a special insurance. If you are younger than 25 years old and without a full 3 years licence there will be a young driver surcharge. For such drivers we must be advised at the time of reservation in order to arrange insurance cover for them. It is the driver’s responsibility to ensure that he/she has the appropriate driving licence. No refunds will be given for the rentals rejected due to non-production of a driving license. The vehicle must not be driven by any other person other than the renter or an authorised driver.

Additional Drivers

A fee of €5 per day is charged for each additional driver

Fuel

Vehicles are supplied with a full tank of fuel at the start of the rental. To avoid any refuelling charges, you must return the car with a full tank of fuel.If it is not full we will fill the tank and charge you for the fuel at the market rate plus VAT. In the event the fuel tank is not full a fee of €20 applies.

Deliveries and Collections

At the end of the rental, vehicles should be returned to the original delivery place and in the same condition that they were at the start of the rental.This includes all five tyres, tools, audio equipment and other accessories. We operate a clean to clean policy to give our customers the best value.If the vehicle is returned in an unclean condition, then a cleaning charge of €15 will be charged. If the vehicle is returned in a bad condition then a valeting charge of €35 will be taken. The customer accepts responsibility for any loss or damage to the vehicle cause by their wilful act of negligence. This includes but is not restricted to responsibility for any loss or damage to the vehicle or its accessories as a result of theft occurring when the customer has left the keys in or with the vehicle. The customer hereby indemnifies the company against such loss or damage.Vehicles are rented at a daily rate according to the agreed date, one day being defined as any period of 24 hours from the time of commencement of the rental agreement.A grace period of 59 minutes is allowed for after the time due back. After this a day’s administration charge of €20 plus a day’s rental charge will be made.In the event that a customer requires a vehicle for a longer period than the agreed rental period, the customer must notify the company at least 48 hours prior to the termination of the agreed rental period.

Outside of Office Hours

If you require the car to be available outside of normal office hours (10.00pm to 8.00am) whether for the pick up or drop off, we will arrange for a member of our team to be available. Prior notification is required for this service. There will be an additional one off fee of €25

Fleet Availability

The company reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type.

Upgrades

Customers may upgrade to another class of vehicle locally upon arrival. Upgrades are subject to availability and fees for upgrades will be determined locally at the time of rental.

Parking Fees & Traffic Fines

Drivers remain responsible for any parking or traffic fines that they may incur whilst driving one of our rental vehicles. Payment should be made at the earliest opportunity to the local relevant authorities and before leaving the island. The rentals team at Autovillage must also be informed of the fine and the completed payment. Any unpaid fines can be pursued overseas by Cypriot authorities which may incur further penalties for the delay plus a local administration charge of €30 per penalty to Auto Village.

Accidents

In the event of an accident, drivers must notify us immediately. Our 24 hour contact number is printed on every rental contract. Please note that failure to inform us may invalidate any/all insurance.

Payment/Security Deposits

A deposit amount from a minimum of €800 to a maximum of €1000 depending on the class of car. This will be a block held on your credit/debit card for the duration of your rental. In the event you purchase our extra protection insurance you shall only be required to pay a deposit of €100 at the rental desk.* *Please note - the holding deposit block on your card will be released 24 hours of the return of the rental car. In the event that the bank or card company declines the release it may take up to 30 days for the funds to show back in your account.**Your deposit is a guarantee held in the event of damage/theft of the vehicle. This will be automatically released if there is no theft or damage during the rental period. Please note that this does not represent your total excess liability which can be found in the insurance coverage section. We accept Visa / Mastercard credit and debit cards and Diners cards. Any additional supplements/extras to the normal rental will be collected by one of our staff prior to the handover of the vehicle. All customers will receive a rental contract showing a detailed breakdown of all charges. Please note we do not accept American Express cards. We accept credit, debit and pre-paid cards in addition to cash payments.

Special Equipment

Child seats, booster seats, GPS navigation systems, mobile wifi and other additional items may be provided at an extra cost.

Cancellations/No shows/Amendments & Early Returns

a. You may cancel 48 hours or more before your rental is due to start.

b. If you cancel in the 48 hours period prior to pick up, the money that you have paid will be refunded, minus the cost of a 3 day rental:If you have booked the car for a period of less than 3 days, there won’t be any additional charges,but you will not receive any refund.

c. If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit/debit card with enough available funds on it, we may refuse you the car.

No-shows:

A ‘No-show’ is when you:3

Wish to cancel but don’t inform us before your rental is due to start or
Fail to pick up the car at the arranged time and date, or
Fail to provide the documentation that is required to pick the car up, or
Fail to provide a credit/debit card in the main driver’s name with enough available funds on it

In all of these cases you will receive no refund of the money that you have paid.

We reserve the right to refuse the car to any customer who fails to arrive on time with all of the necessary documentation and a credit/debit card with enough available fund for the cars deposit.In such a case unless the rental has been cancelled in advance, the customer will not be entitled to a refund.

Amendments:

You can amend your rental online, free of charge, at any point before your rental is due to start. Certain amendments can affect your rental price, such as location, car group or time or date of rental. If it does then you will be charged at the current published price, which may be different from what you originally paid. No refunds can be made locally for rentals ended early, late collections, for no shows or cancellations made after the rental start date. Please contact our Customer Service department on +357-24030209 if you require further information or assistance in this matter. Please note that rentals cannot be cancelled by email. We reserve the right to cancel any booking for any reason up to 4 weeks prior to your pick up date. A full refund will be issued at the time of cancellation and communication informing you of the cancellation will be sent to the email address on file from the booking.

These terms and conditions are subject to change and is your responsibility to check the terms and conditions before arrival.

VAN RENTAL TERMS

JRL Auto Village 24/7 Terms and Conditions of Membership and Van Rental JRL AutoVillage 24/7 is offering you the opportunity to join our membership scheme for short term van rental operated by JRL AutoVillage 24/7. Your membership is a unique membership that allows you to access our fleet of vans on an hourly basis and at a convenient location. Renting a van in Cyprus has just become much easier.As a member, we will ask each of you to respect not only the vehicle, but also these terms and your fellow members. This agreement and the terms and conditions below govern both other members and your membership and usage of the vehicles.By agreeing to these terms and conditions, you agree to be bound by them and to receive notice of any changes to the terms and conditions through the posting of notice of such changes on the JRL AutoVillage website. We reserve the right to make changes to the terms and conditions (including but not limited to rates and charges) at any time. Your use of the JRL AutoVillage 24/7 service will be governed by and subject to the terms and conditions as published on the JRL AutoVillage website at the time of the use of your services.After we have published any changes to the terms and conditions you will be bound by those amended terms and conditions accordingly. You should check prior to each use of the service to ensure that you understand the precise terms and conditions applicable to your use of the services. If you make a booking, then you agree to the terms and conditions in force at the time of your booking. If you would like to contact us directly , please do so by writing to “AutoVillage Cyprus” 24 Arch Makariou III Avenue, Meneou, 7000, Larnaca or by email at assist@autovillagecyprus.com

ONLY DRIVERS NAMED IN THE RENTAL AGREEMENT MAY DRIVE THE VEHICLE

Minimum Rental Qualifications:

You must have a valid full driving license for at least 2 years and maintain the driving license for the duration of your membership.
You will be required to hold a valid license permitting you to drive a vehicle in Cyprus and it is your responsibility to ensure that your driving license remains valid.
If you do not hold an EU driving license you can still become a member. Please contact the team for further details.

Age Considerations

The minimum qualifying age for JRL AutoVillage 24/7 members is 23. If you are under 23 we will have to get a quotation from our insurance company for the young driver rate.

Responsibilities

You must only use the vehicle to carry passengers which do not exceed the designed seating capacity.
You are responsible for the vehicle and anything that happens to the vehicle from the moment that you unlock the vehicle until your rental is completed and you lock the vehicle. This includes tyre damage that may not be evident at the time of ending your rental.
You are responsible for any tolls, parking fines, speeding fines, clamping fees, and any other charges or fees which are incurred while using the vehicle.
You must not smoke or allow anyone else to smoke in the vehicle.
No pets are allowed in the vehicle at any time, except if required as a service animal for the visually impaired.
If any damage is done to the vehicle, you are responsible, and you must let us know immediately if anything happens. If the damage to the vehicle is less than the excess amount, you will only be responsible for the lessor amount, any administration fee and any towage costs. Any damage more than the excess amount will be covered by JRL AutoVillage 24/7
If you put the wrong fuel into the vehicle, you will be charged the excess amount. If the vehicle is stolen, you will be charged the full excess amount. In the event that the theft is considered as “Gross Negligence” JRL AutoVillage 24/7 reserves the right to pursue for the full cost of the repairs or the vehicle value.
If the vehicle breaks down, or there is a fault with the vehicle, you must let us know immediately. Do not arrange for your own breakdown repair service or allow any other person to service or fix the vehicle.
If you have an accident you must inform us immediately. If the vehicle is stolen you need to inform the police immediately. Let us know straight away and we will tell you what to do. You should not add or attach any equipment or device to the vehicle.

Mileage

Unlimited mileage is included in the rental and the fuel needs to be returned full as supplied. Any additional refuel costs are the responsibility of the renter.

Deposit

We will charge your card with a €300 holding deposit on arrival and your card maybe used for any additional charges. The deposit charge will be released within 3 working days of the vehicle being returned and once all charges have been deducted.

Additional Charges That You Will Be Responsible For

If you return the vehicle late, you will be charged a late return fee of €25.00, plus an incremental hourly rental fee of €15 per hour.
If you return the vehicle with less full in the tank than when you originally took the vehicle you will be charged a €20 refuelling fee + cost of refuelling
If you leave the vehicle in an unfit state (not clean) you will be charged €35, or you have smoked in the vehicle or allowed pets in the vehicle you will be charged €35
If you lose the keys for the vehicle you will be charged €190
If we are required to process any accident claims, road fines, parking fines or any other fines relating to the time that the vehicle was in your possession or left parked after your rental, prior to the vehicle being rented out again, you will be charged an administration charge of €50 for dealing with it. You will also be responsible for paying the fines.
You will be responsible for damage or vandalism excess of up to €1500 (unless you purchase full protection at €15 per rental period)

By agreeing to these terms and conditions, you authorize us to deduct all charges from your credit or debit card.

Early return / Cancellation

If you return the vehicle early, you will still be charged for the full rental.

Insurances and Additional Protections Offered By JRL AutoVillage 24/7

Provided you comply with the terms and conditions of rental, you will be covered by third party motor insurance as required by law and damage protection. If you have followed all of the rules of JRL AutoVillage 24/7 membership, you will only have to pay up to the excess if there is damage, loss or theft of the vehicle. If the damage is lower than the amount of the excess, you will have to pay the amount of repair and an administration fee. You can purchase full protection to limit your excess liability. If we cannot assess the cost of repairs at the time of damage notification we will invoice you for the full excess amount and refund the difference after the repairs have been completed.

If you do not comply with the terms and conditions of rental, or if the loss, damage or theft is caused intentionally or by gross negligence. You will lose the benefit of any insurance/cover and the additional protection provided by JRL AutoVillage 24/7. All roof damage will be considered the responsibility of the member and all such damage will be categorised as gross negligence.

Before Using The Vehicle

You must check the vehicle for any damage and make sure that any damage that is not recorded on the damage sheet. If you do not inform the JRL AutoVillage 24/7 team prior to using the vehicle you may be liable for any damage to the vehicle. If you don’t let us know, you will be responsible for any damage and we will deduct any costs and expenses from your agreed method of payment.

You will be required to continue to hold a valid driving licence at the start of each rental.

Returning The Vehicle

You must return the vehicle before the end of your rental period, otherwise, a late return fee will be applied.
Ordinary wear and tear due to reasonable use expected, the vehicle must be returned in the same condition in which you received it.
At the end of the rental, please conduct a thorough final check and inspect the vehicle for any damage which may have occurred during your rental. If any new damage is detected, you must report it to JRL AutoVillage 24/7 team.

Restrictions

You are prohibited from driving the vehicle across the border into the occupied Northern Area of Cyprus without advanced permission which can be obtained, you understand subject to approval should you take the vehicle to the North of Cyprus that you are responsible for the full value of the vehicle.
You must only use the vehicle to carry passengers which do not exceed the designed seating capacity.
You must only use the vehicle in accordance with all highway and other applicable laws and regulations.
The vehicle can not be used for for any hire or reward or to to carry passengers for remuneration.
The vehicle can not be used off road or on roads which are unsuitable
The vehicle can not to take part in any race or contest
The vehicle can not be used by any person who is under the influence of alcohol or any drug or medication which is prohibited.
The vehicle can not be used for In the carrying out any crime or any other illegal activity
The vehicle can not be used for the towing of of a trailer or vehicle
You can not carry any substance which is toxic, flammable, or which may damage the vehicle.

If you don’t comply with the terms and conditions of use of the vehicle, you will lose the benefit of any insurance cover and additional protection you may have. You must continue to meet all of our licence requirements while you are a member and whenever you use the vehicle and to let us know if there are any changes to your licence status.